No Dial Tone

1. Checked that all phones are on-hook.

2. Double check that both ends of the phone cord are plugged in and secure, they will click into the phone socket when connected.

3. Ensure the phone cord isn’t cracked, worn or damaged.

4. Make sure if you are using cordless phones that the phone base has power and phones are properly being charged.

5. Try another phone jack in the house

6. If you are a Fibre To The Home (FTTH) customer, make sure the box that says “CyberPower” we installed in the basement or electrical room of your house is plugged into the power and it has lights on it.

If none of the above steps work, try unplugging all devices from the phone jacks except for one. This ensures no other equipment in the house is causing a problem