Connectivty - Basic DSL troubleshooting
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- Category: Internet Support
- Published on Tuesday, 12 August 2014 17:28
- Written by HuronTel Internet Support
- Hits: 5639
Basic DSL Troubleshooting.
Setup
The modem needs to be wired into a telephone jack. If you only have one phone jack, or also need to use a telephone on this jack, you will need a phone splitter to connect both devices to the same jack. All telephones in the house should plug into a filter before they plug into the phone jack.
If you are not using a splitter :
Connect the power cord to the modem, and to a power source.
Connect the phone cable directly to a telephone jack, and to the modem. Do not use a phone cable more than 10 feet long.
Connect the ethernet cable to the ethernet port on the computer, or the internet port on the router, and to the modem.
Ensure the power button on the modem is pressed in, and that there are lights on the modem
If you are using a splitter :
Connect the power cord to the modem, and to a power source.
Connect the phone cable from the modem, to the splitter. Do not use a phone cable more than 10 feet long.
Connect the telephone to a phone filter, and the phone filter to the splitter.
Connect the splitter directly into the phone jack.
Connect the ethernet cable to the ethernet port on the computer, or the internet port on the router, and to the modem.
Ensure the power button on the modem is pressed in, and that there are lights on the modem
If done correctly, the setup should be as follows :
telephone jack – splitter – modem - filter – telephone
The modem should now have a solid green power light, a solid green ADSL light, and a flashing green LAN light. The internet light will be off. If this is not the case, review wiring, or refer to troubleshooting section. The ADSL light may flash for up to 60 seconds after the modem is connected to power
Troubleshooting
No Lights on the modem
− ensure the modem is plugged into a working power source, and the power button is in the ON position. If the modem is going through a power bar, try bypassing it and plugging the modem direct into the power outlet. You can also try a different outlet in the house.
Flashing or no power light on the modem
− Unplug the power to the modem. This can be done by unplugging the small round black cable from the back of it. Leave unplugged for 60 seconds and plug it back in.
No LAN light on the modem
− Make sure that the ethernet cable is connected and secure at both the back of the modem, and the device that it is connected to. You can also try unplugging this cable, and plugging it back In. There is a plastic tab on this cord that will click and lock into place when it is secure.
− Unplug the power to the modem, wait 60 seconds, and plug it back in Red Internet light on the modem − This light will come on red after the modem is plugged into power, but it should go out after a few seconds. If the red light is staying on, unplug the power to the modem, wait 60 seconds, and then plug it back in.
Flashing or no ADSL light on the modem
− Unplug the power to the modem. Wait 60 seconds and then plug it back in. The DSL light will flash for up to 60 seconds before going solid. If this does not solve the issue, continue with the steps below, in order.
− Make sure that the modem is connected directly to the phone jack or the splitter, and that the splitter is direct to the jack.
− Make sure the phone cable is under 10 feet long
− Make sure there is NOT a filter on the modem's phone cord.
− Make sure there is NOT a filter connected BEFORE the splitter connects to the phone jack.
− Make sure all telephones have filters on them
− If using a splitter or surge protector, try bypassing it and connecting the modem directly to the phone jack.
− Make sure the jack still has dial tone on it
− Try a different phone jack in the house, and a different phone cable
− Unplug all telephones or fax machines in the house, so that the modem is the only thing connected to a telephone jack. Wait 2 minutes. If ADSL light does not go solid, plug phones back in. If ADSL light does go solid, then there may be a bad filter on one of the telephones.
If using an older modem
Most of the steps above will work for any modem, some modems have a different set of lights on them.
Orange transfer or network light on the modem
− refer to “ Flashing or no ADSL light on the modem” shown above.
Red and green lights on the modem (paradyne)
− refer to “ Flashing or no ADSL light on the modem” shown above.
Flashing or no status light
− refer to “ Flashing or no ADSL light on the modem” shown above.
− there are two places that a phone cord can be plugged into this modem, 'phone' and 'line' make sure the cord from the phone jack is connected to the 'line' port on the modem. The phone port is for a telephone.
Flashing or no ADSL link light
− refer to “ Flashing or no ADSL light on the modem” shown above.
If you have any questions, or are still having trouble, call 519-395-3800 option 2.