Connectivity - My Wireless Laptop Disconnects Frequently.

My Wireless Laptop Disconnects Frequently.

For issues with your wireless router you are best to contact the manufacturer of your router for troubleshooting. However, we have provided some generic troubleshooting steps below that you can try AT YOUR OWN RISK.

When you have trouble connecting a wireless client (a desktop, laptop, or smartphone) to a wireless network, or keeping a wireless client connected, these step-by-step debugging tips can help with your wireless network connectivity problems.

• Start by rechecking your physical connections a common culprit that is often overlooked. Check your wireless router's WAN port link to your cable/DSL modem. Make sure that WAN and LAN cables are inserted tightly and the status lights are on at both ends. Loose or unplugged cables account for many of these issues.

• Power cycle your wireless router (ie: unplug it, leave unplugged for a minimum of 15 seconds, then plug it back in) and see if that corrects the problem.

• Make sure you don’t have any other devices that broadcast at the same frequency in your house. 2.4 GHz cordless phones, baby monitors, wireless alarm systems, wireless speakers etc… If you do, try powering them off them for some time to see if the issue clears.

• Make sure the driver for your wireless card is up to date. (You will need to go to the web site for the manufacturer of your computer: Dell, HP, Toshiba, etc and go to their support or driver downloads page.) A good document describing how to check this can be found at:

• Make sure your router has the most recent firmware. You can find the most recent version of your router’s firmware by going to the manufacturer’s website. You may need to call your router manufacturers support line for assistance on updating your firmware.

• You can try resetting router to its factory default settings ****Doing this will clear all settings on router**** The router will need to be reconfigured with your HuronTel PPPoE settings, which is your HuronTel email address and the password.