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Cellular e9-1-1

• What is enhanced 9-1-1 (e9-1-1) service?
When you dial 9-1-1 from your HuronTel Cellular device, HuronTel routes your call to the 9-1-1 emergency operator for your area.

Phase One of enhanced 9-1-1 service (e9-1-1) provides 9-1-1 emergency operators with your mobile phone number, area code and approximate location information. The operator will know the location of the cellular tower handling your call. Phase One of enhanced 9-1-1 service is currently available in most areas with 9-1-1 service.

Phase Two of e9-1-1 service allows for 9-1-1 emergency operators to more accurately locate a Phase Two-ready mobile device. HuronTel has been able to route calls with e9-1-1 Phase Two information since February 2010.

Note: 9-1-1 emergency operators are provided by local emergency service providers and their availability may vary by region. Where no 9-1-1 call centre exists, you may need to dial alternate numbers to directly reach local police, fire and/or ambulance services.

• Limitations:
Remember that calls to 9-1-1 (like any calls from a mobile device) are affected by the signal strength in your location. For example, your call to 9-1-1 may be affected if you make it from a covered or underground location.

Also, some 9-1-1 services may not work if you purchased your mobile device through a provider other than Bell or one of its authorized dealers and now use it with a Bell SIM card.

Finally, data-only devices such as Turbo Sticks, Turbo Cards and modems cannot be used to make voice calls and will not connect you with a 9-1-1 emergency operator.

Use 9-1-1 only for emergency voice calls. Text messaging (SMS) to 9-1-1 is not supported and will not connect you with a 9-1-1 emergency operator or emergency services.

• How e9-1-1 Phase Two identifies your location:
How e9-1-1 Phase Two location technology When you dial 9-1-1 in areas where e9-1-1 Phase Two is available, your location is provided to emergency operators. Bell mobile devices that support e9-1-1 Phase Two can use either the Global Positioning System (GPS) or cell-site triangulation to provide location information depending on the model and the reception conditions.

Some Bell mobile devices support both GPS and cell-site triangulation. When you dial 9-1-1 in areas where e9-1-1 Phase Two is available, the location system automatically selects the best method to determine your location.

GPS uses radio signals from satellites to calculate the mobile device’s location (similar to car navigation systems). GPS radio signals may be affected by weak signals, in covered areas or underground areas.

Cell-site triangulation uses radio signals from cell towers to calculate the mobile phone’s location. Cell-site triangulation may be affected by weak signals, in covered areas or underground locations. It also may be limited in areas served by fewer than three cell towers (e.g., in remote rural areas).

When calling 9-1-1, always give the operator your name, mobile number (including the area code), and location, in case you are in an area not equipped with mobile e9-1-1 service.

• Issues with Dialing 9-1-1 Using 3rd Party Apps on Android Devices:
An issue has been identified that affects some wireless customers using VoIP-based apps like Viber and Skype on many Android OS phones. If you have set one of these apps as the default dialer on your device (i.e. all calls are dialed through the app and not the device), you may be unable to dial 9-1-1.

This issue could affect customers with any wireless service provider, but only in the circumstances listed above.

• Please do not dial 9-1-1 to test your device:
To help ensure 9-1-1 calls can be made, it is strongly recommended that you remove the default dialer settings on these apps on an affected device by following these steps:

1) Select Settings (or System Settings) on your phone
2) Scroll down to Applications (may be listed as Apps or Application Manager)
3) Select the phone dialer application that was set as the default for dialing calls (e.g. Skype or Viber)
4) Scroll down to the “Launch by default” section and click on the “Clear defaults” button

IMPORTANT NOTE: To prevent this issue from recurring, we recommend choosing your native phone dialer to place calls until this issue is resolved.

• 9-1-1 Tips:
1) To always give the operator your cell phone number including area code in case you are in an area not equipped with wireless E9-1-1 and the operator does not know your number;
2) To tell the operator your location or the location of the emergency reflecting the fact that the operator does not know your actual location;
3) To stay on the line with the operator and the fact that customers are not being billed for airtime on 9-1-1 calls;
4) To not hang up until told to do so and to leave your phone turned on after hanging up in case the operator needs to call you back; and
5) Not to pre-program 9-1-1 on your cell phone thus helping to reduce the chance of unintended accidental calls to 9-1-1 service.




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284 Bayfield Road, Goderich, ON

60 Queen Street, Ripley, ON

72 North Street, Wingham, ON

821 Queen Street, Kincardine, ON

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1-877-395-3800

Phone

Goderich: (519) 612-3800

Ripley: (519) 395-3800

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Kincardine: (519) 396-3800


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