HuronTel Security Systems FAQ Page

Q: What happens when the power goes out? Am I still protected?
A: HuronTel Security Systems will notify you (or your keyholders) in the event of a power outage. The monitoring station will call the listed keyholders in order until one is notified and can attend to the incident. You are still protected, as the system will switch to battery backup. This means all your sensors will still be functional until the battery runs out (typically 7 hours). If you would like added protection in the event of a power outage, you can purchase a UPS (Universal Power Supply) to plug the AC Adapter into. This will extend the life further.

Q: Do I own the system or am I renting it from HuronTel?
A: You can either purchase your equipment up front with a lump sum payment, or on a lease to own basis. That means you pay your monthly equipment rate (typical rate is $7.99/month) for 36 months, at which time you become the sole owner of the system. After this time, you will only pay your monthly monitoring fee. It's your choice!

Q: Can I purchase the system up front instead of paying a monthly fee?
A: Yes, we offer the option of purchasing the equipment up front at no extra charge. Please indicate you would like this option when you are speaking with our Security System Consultant.

Q: Do you have to wire my house for a HuronTel Security System?
A: HuronTel sells Wireless Security Systems made by GE Simon. These are the most advanced units on the market today. Most homes/businesses will use a Wireless unit. If you are building a new home, we will wire your system using a DSC System. At the time of build it is much easier to wire a premises than after-which makes Wired the logical choice.

Q: What is the difference between a wired and wireless system?
A: Wired systems connect the peripherals in your home or office via actual wire back to the security system control panel. Wired systems are ideal for customers who are building new homes since the wire can be inserted in the walls before they are finished. It is a money saving idea to pre-wire your home for a security system. Wireless systems use no wires to connect the peripherals to your control panel. They send and receive signals via radio. Wireless systems are the popular choice for homes that are already finished as they are quick and easy to install. Both systems are considered equal in terms of quality and dependability.

Q: Can I purchase a system WITHOUT the monitoring (an alarm system)?
A: You can purchase an alarm system from HuronTel which will notify you via an indoor siren-However, the unit does NOT include security stickers to notify possible intruders that you have a security system, or any of the features that a monitored system includes (insurance certificate, remote notification, environmental monitoring etc.)

Q: Do I receive a discount on my home insurance?
A: Yes, you will receive a discount from your insurance company based on the type of solution you have monitored at your home (fire, unwanted entry, flooding etc.). To find out the exact discount, please contact your insurance company. HuronTel will provide you with an authorized Insurance Certificate to present to your insurance company.

Q: What is the sequence of events when my system is triggered by an alarm?
A: When the SecurTek Monitoring Station receives an alarm signal, one of their attendants will call the premises to confirm the alarm and verify your password. If there is no answer at home or the wrong password is provided, the attendant will then notify the police. They will then notify your keyholder(s) you provided when you had your system installed.